GBK Reviews
Based on 21 customer reviews and online research, gbk.co.uk has a consumer rating of 2.3 out of 5 stars, indicating most customers are not satisfied with GBK.
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1 Star(12)
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Top Reviews
Don’t bother until Dine Out to Help Out is finished. After downloading the app to place our order, it continued to crash and time out. Resulting in the team not receiving our order at all without any notification or follow up from any of the restaurant staff who were clearly under immense pressure. If you cannot produce an app that works then don’t advise your customers to use it! Finally ordered our meal after being seated for an hour. Children’s meals have been removed from the menu at the moment which seems really wasteful as the main meals are huge and our kids struggled to get through one between them. Hopefully once the Dine Out to Help Out promotion is over, service and their menu (which is currently not serving half of what they normally offer) will return to business as usual.
GBK Chiswick. Ordered the meatless burger, regular burger and two fries. The vegan burger wasn’t cooked. It was raw. I cook these burgers at home so know what they are like when cooked. Fries soggy. It was nothing to do with the Uber driver as the other burger was warm. Called restaurant to complain as we ordered through Uber Eats, restaurant said I had to take it up with Uber and request a refund. Contacted Uber and you can’t get a refund, you can only rate them poorly. Poor food and a total con. Surely GBK or Uber can’t both fob you off with food that breaches your basic statutory rights. Not the first time this has happened with GBK Chiswick. We ordered from them tonight to help out with CV-19 as heard they might be closing down. Sadly this didn’t work out for us and I ended up cooking the vegan burger and fries at home and paying for it. I appreciate it’s tough for restaurants at the moment. But it’s also tough for customers as we don’t have a lot of money to spend. It should be a two way respect.
All Customer Reviews (21)
The best burgers I ever eaten ?! I always have been a big fan of this place , specially before lockdown I had plenty of meals with my family there .We did visit them last weekend the food was like always on top quick and tasty ,and the team services are the same professional and carefully like we were used to .Happy to see them back ,Mrs G always on top nice to see she is still there as she is treating us like kings all the time ,Thank you for that !.GBK well done for keeping up !
Ordered a massive order for lunch at work at your Brinley Place, Brum and I have to say the service was brilliant. The assistant manager was really welcoming and went above and beyond for us. cant fault him and his team. nice one!
Nice burger. BUT HORRIFIED at paying £4.25 for two bits of crispy chicken and a sauce. Outrageous rip off. You should get 4 pieces . Totally disappointed with that . Just moved into area , trying you for first time- won't again ?
Poor very poor Burger King is better Quality and better taste, ordered burger 27th March approximately 16.45 ish arrived in good time but was sodden, very wet the bun had disintegrated, not nice, will not be using again, new London burger opened by in Warwick will give them ago
Guys your service has been slacking. Can you please up the effort to get take away orders made on time.
Ordered takeout from here - spent £10 on milkshakes and they didn’t arrive. Rang restaurant to ask where they were, manager comes on phone and apologises and says he’ll have them redelivered plus give us a voucher for a bottle of wine....but they never turn up. He was literally just lying trying to get me off the phone.Terrible place, don’t go here.
I ordered a meal from GBK for my family. I spent £57 and the chicken bites were hard and bruised the inside of my mouth. We ordered the Panko chicken burger, it had more salt than the Atlantic!! I am Disgruntled and this is disgraceful
Ordered 5 burgers (4 meat; 1 veggie; most without mayo) + 5 fries + sides + ice cream.1 hour late - we got 3 fries; 7 burgers (all with mayo; none veggie; 3 chicken). No sides; no ice cream.£95 and nothing that we ordered. And it was cold. Never again.
I ordered a meal on NYE for my son and I. I live 2 minutes walk from the local GBK restaurant (Bracknell). The food came 5 minutes late (not a problem), but was cold. I'm not sure how it can get cold in that space of time. They forgot the drinks and sent the wrong ice cream. I took the food back but was told they couldn't refund me because I had ordered from Just Eat. Seeing the restaurant made me realise partly why the food might be cold. Once they'd bagged up orders they didn't place them anywhere warm but on a bar waiting for collection. I still suspect that the fries weren't cooked to order and had been sitting for sometime. So, I paid £46, got cold food, wrong pudding and no drinks. Now heading into day 4 with no refund.
We just ordered for lunch and when it arrived we found it was terrible value for money, the burger seems half the size it used to be but the same price. I used to be happy to pay this high cost because the burger was so big toppings plentiful. Now its pathetically small, the ingredients even smaller ( bacon was one piece and avocado was a small smear) I also asked for mayo and none was included. The burger itself was sparse and pathetic...very disappointing . Their standards have gone downhill and its very disappointing.
Why is gbk selling cheddar its nasty in a burger a small amount will disagree not just that but there using pics of burgers with American burger cheese to make their pics look good and appealing on deliveroo no wonder they going down hill gbk was my favourite but now its 5 guys bring back the American cheese
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